Our Money-Back Pledge

We believe that you should only pay for products and services you have received. We consider it fair that if tutors have done all that they can to teach a student, they should receive payment. We also understand that sometimes lessons do not go as expected. That’s why we have written the Tutorhub Money-Back Pledge.

What we will do

If you and your tutor agree that the lesson did not go as expected, and that there should be no charge, we will arrange a full refund to your Tutorhub account.

If you and your tutor disagree about payment we will investigate your case and make a binding decision.

If you have any questions or concerns, we will do all that we can to sort out your problem as quickly as we can, and we will keep you informed of our actions.

If you have any questions or concerns, we will do all that we can to sort out your problem as quickly as we can, and we will keep you informed of our actions.

We will inform you of the outcome of any investigation by email.

What you need to do

Email admin@tutorhub.com with the following information:

  • Date and time of lesson
  • Reason for requested refund
  • Are you and your tutor in agreement?
  • Email your refund request within 72 hours of completion of the lesson.

The spirit of our Money Back Pledge is important to us, any changes we make to our the Pledge will be binding and effective immediately. We will also protect the spirit of our Pledge against any customers we believe to be abusing it.

We will always publish changes here.